Cancellation Policy
Last updated: June 2025
Cancellations & Rescheduling
We understand that plans can change. We ask that you give us as much notice as possible if you need to cancel or reschedule your appointment.
Notice Requirements
- 24+ hours notice: Full cancellation, no charge.
- Less than 24 hours notice: We reserve the right to charge a late cancellation fee.
- No-shows: Clients who do not attend without notice may be charged a no-show fee or required to pay a deposit for future bookings.
How to Cancel
Please contact us by phone or email to cancel or reschedule:
- Phone: 020 7916 1450
- Email: info@longevityskinclinic.co.uk
Product Purchases & Refunds
Our skincare products are handmade in small batches using fresh ingredients, prepared on a weekly basis and stored with the utmost care to preserve their potency. Because each product is freshly made and handled with attention to hygiene and safety, we do not authorise any refunds on cosmetics once they have left the clinic.
- Exchanges: Unopened products may be exchanged within 14 days of purchase, provided they are in their original, sealed condition.
- Opened or used products cannot be returned or exchanged due to hygiene and safety regulations.
Medical & Aesthetic Equipment
Medical and aesthetic devices, including LED light therapy devices and EMS equipment, are non-refundable and non-exchangeable once removed from the clinic. These items are specialist equipment intended for professional or supervised home use, and cannot be restocked once dispatched.
Exceptional Circumstances
We understand emergencies happen. Please contact us as soon as possible and we will do our best to accommodate you without penalty.